Fuel & Heating Oil FAQs

The deliveries do not come with a guaranteed delivery time as our drivers cannot know how long each drop takes in a day’s work.  They may also get held up in the refinery when loading and then there is the traffic to combat and seasonal changes on the roadways which can cause delays.

We can deliver to remote locations within our postcode boundaries, and if the wagon fits.  The smallest wagon we have is a baby tanker that can cover most deliveries in difficult and remote places. Our hose length for most of the wagons is 150ft as a minimum with some hose reels up to 200ft.  Simply speak to one of our team if you think there will be a particular difficulty, and we will try to find a solution.

Heating oil and red diesel are both fuels made from crude oil. Heating oil is primarily burned for home heating, which requires a furnace or boiler, while red diesel is similar to standard diesel and used to power engines of many different kinds. For example, tractors, diggers and other vehicles that do not use public roads. In rare instances, gas oil may be used for heating purposes but not very often now.

Different types of machinery require different types and grades of fuel. The burden is on the operator to verify which machine needs which type by consulting with the experts and their manual or instructions if one exists. If not, call us and our technicians will be happy to help you find out what best suits your needs.

There are two types of seasonal diesels, winter and summer. They each have their own special quality. Winter fuel does not form wax crystals at low temperatures, which means it is not as likely to gel in the cold. Although in extreme temperatures we can supply further additives to reduce the risk of waxing. It can be used all year round. Summer fuel has a higher viscosity because it is made for use in the summer months when we need more fuel efficiency.

We always request the minimum order is for 500 L. This is due to the requirements of customs and excise and the calibrations of the meters on board. All our fuel is collected fresh daily from the refinery in Ellesmere Port.

At Quad Fuels Ltd we may ask for a pre-authorisation on your debit card at the point of order for your delivery.  This will ringfence your payment on your bank account in a holding fund so it is unusable as available funds to you on your account.

It might look like we have taken payment already but this is not the case.  We will complete the full transaction once the fuel has been delivered and we process the invoice and confirmation the next working day.

If we happen to deliver less volume than the original ticket states we will only take the payment for the exact litres the meter equates to on the ticket so no refund is required so it exactly tallies up.

But if you happen to deliver more volume than the ticket due to the request to fill or top up we will aim to take more payment from the original card transaction up to a 14% tolerance but sometimes we will need to call you back for further payment if this tolerance does not take for the full amount delivered.